FAQs • Cortez, CO • CivicEngage

When there is a water leak, why does the City have to shut down such a large area of town or neighborhood to do a repair?: Depending on the area of town where the leak is, the main line may be quite old and a water valve won’t shut down as well as it should, so several valves may have to be shut down. The City is trying to rectify the problem by installing new water lines and valves. All of this takes time and money. Each year, Public Works budgets for a major waterline replacement project and a street improvement project.

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Public Works: Water

1. Where does our water come from?: Our water comes from the Dolores River Watershed, via McPhee Reservoir.

2. What is the price of our water?: The fees can be found on the “Water Rates” page.

3. How do I report a water problem?: Please call the City Service Center at 970.565.7320.

4. Does Cortez have watering restrictions?: Yes. Every year from May 15 – September 15, lawn watering is not allowed during the hours of 10:00 AM and 5:00 PM. For new lawns, a permit can be obtained (for a fee) to water during those hours. Call 970.565.7320 for more information. Check out the “Water Conservation” page.

5. Does the City of Cortez have a water dock?: Yes, at the City Service Center in the Industrial Park. Check out the “Water Dock” page for a link to the map.

6. Why is my water cloudy?: When water leaves the tap, it isn't under pressure any longer and the air comes out. However, a yellow or rusty color is probably due to sediment from the water system. Try running your water for a few minutes; this usually takes care of the problem.

7. Why is my sink or tub stained brown?: This is probably caused by suspended materials in the water system; however, sometimes it is caused by rusty pipes from within the home itself.

8. When there is a water leak, why does the City have to shut down such a large area of town or neighborhood to do a repair?: Depending on the area of town where the leak is, the main line may be quite old and a water valve won’t shut down as well as it should, so several valves may have to be shut down. The City is trying to rectify the problem by installing new water lines and valves. All of this takes time and money. Each year, Public Works budgets for a major waterline replacement project and a street improvement project.